Oracle AI World – Day 0 Part 2

Following on from my previous blog covering Day 0 of Oracle AI World (do give it a read if you haven’t already), this post shifts the focus to the afternoon’s Partner Success Summit. Day 0 served as the partner-focused launch for Oracle AI World, and while my earlier piece explored the morning sessions, this one dives into the insights and highlights from the summit itself.

The session was hosted by Leah Yomtovian and featured insights from Oracle’s new CEOs, Clay Magouyrk and Mike Sicilia, alongside Steve Miranda, Executive Vice President of Applications Development. It was genuinely refreshing to hear directly from such senior leaders about Oracle’s strategic direction and, importantly, how Partners are being positioned within that vision.

What truly sets Oracle apart from other providers is its comprehensive suite of solutions – spanning Applications, Database, and Infrastructure. For Fusion Apps customers, this means we benefit from the best of all three. The platform is powered by OCI and leverages Oracle’s database technology, all of which is designed to scale seamlessly for AI. This enables customers to access cutting-edge innovation straight out of the box, without the need for complex integrations or custom builds.

I’m already a big fan of AI Agent Studio, it offers our customers the flexibility to use out-of-the-box AI Agents or to copy and tailor the seeded ones to suit their needs. I’m also proud to be among the 32,000 individuals who’ve successfully earned their AI Agent Studio certification.

The slide below summarises the impressive functionality that makes up AI Agent Studio. The features shown in white boxes are all new additions since its initial launch in release 25C, highlighting the rapid pace of development Oracle is driving.

One standout capability is Agent Teams, which allow multiple niche AI Agents to be linked together to deliver complex, end-to-end solutions, which is a real game changer. The ability to call REST APIs opens the door to integrating data from third-party systems directly into the AI Agent, creating exciting opportunities for broader integration.

The introduction of a Prompt Library is another brilliant enhancement. It empowers users to be more creative by browsing, copying and tweaking prompts to meet business needs, all without requiring deep coding expertise.

Support for OpenAI, Anthropic, Google, and xAI means users can now work with their preferred Large Language Models (LLMs), offering even more flexibility for tailored solutions.

Finally, the monitoring tools introduced in release 25D give organisations clear visibility into how AI Agents are performing. This not only ensures optimal usage but also provides senior leadership with confidence in the value of their AI investment.

Oracle is actively exploring how AI can enhance processes across Finance, HR, Supply Chain and Customer Experience, alongside broader innovation in the development space. These advancements are all aimed at boosting productivity, speeding up processing and freeing people from repetitive tasks so they can focus on more strategic work. Since announcing a target of 100 AI Agents in the first year at Oracle CloudWorld London in March 2025, Oracle has far exceeded expectations, with over 600 AI Agents already released. The launch of the AI Agent Marketplace, where third parties can showcase and promote their custom-built AI Agents, adds even more depth to the ecosystem. Combined with the powerful capabilities of OCI AI Services and the Oracle AI Database, the opportunities for innovation and integration are truly phenomenal.

That wraps up my summary of Day 0 at Oracle AI World in Las Vegas 2025. Keep an eye out over the coming days, as I’ll be sharing write-ups from the remaining three days of the event, there’s plenty more insight and innovation to come.

Please note all screenshots are the property of Oracle and are used according to their Copyright Guidelines

Oracle Journey Mapping Bootcamp

Today I went to the lovely Oracle offices in Moorgate for a Journey Mapping Bootcamp. I will be honest, I’m not sure what I was expecting from the day but it was nothing like I had anticipated.  It was honestly a fabulous session.

CX Framework

The purpose of the day was to empower Oracle Fusion customers, irrelevant of the modules used, to be able to take a holistic approach to their customers / suppliers / employees and to understand what the customer experience looks like for them.

How the Journey is Perceived by the Customer

There was a lot of focus around each of the touch points a customer has with an organisation, how the process will make them feel and very importantly, how is the whole journey perceived by the customer. When analysing hyperthetical scenarios, it was easy to see that most interactions a customer has with an organisation are unlikely to be ones that exceed their expectations.

Change Effectiveness Equation

Having recently completed my PROSCI Certificate in Change Management, I particularly enjoyed the focus on change management.  It was useful to see some other approaches that can be used. I felt it was important that other customers were provided with these theoretical frameworks to be able to take their learning back to their organisation.

Relationship between Employee Experience and Customer Experience

Towards the end was the first time that systems were mentioned. It was really helpful to see how the journey for different customers can be managed through the use of Oracle Fusion products. It took the theory and applied it to real use cases for the customers in the room.

Oracle Products Helping with Organisational Transformations

Overall I would highly recommend that organisations who are undergoing change or those that wish to improve their current approach to customer experience attend one of these Journey Mapping Bootcamps. Whilst I work for an Oracle Partner, I still found it massively beneficial as I can use my learning to improve the experience for my customers but also to help them improve the experience for their customers. This is a phenomenal opportunity that Oracle are providing to their customers and I’d recommend anyone who has the opportunity to attend, to sign up for the next one!

If you want more details on the subject of CX, Ian Golding who hosted the session has written a book. Details below:

https://amzn.eu/d/emUvYGG

Please note all screenshots are the property of Oracle and are used according to their Copyright Guidelines

Welcome to My New Blog!

Hello and welcome to my new blog! To those of you who followed my blog posts on Medium, thank you for joining me here. And to all the new readers, a warm welcome to you as well. I’m thrilled to make this transition and share my insights with everyone, without the need for an account

For those of you who don’t know me, I’m Kate Mead. I am an Oracle certified HCM Consultant with 15 years experience on Oracle HR and Payroll systems, including 8 years with Oracle Cloud HCM. Prior to being a consultant, I was a CIPD Certified HR and Payroll Manager.

I have a deep passion for new technology, especially the latest features within Oracle Fusion/Cloud. I frequently write about Quarterly Releases and new functionalities, including Redwood.

I value your feedback and thoughts on my posts. Please feel free to comment or message me—I’m eager to hear what you think. As always, your comments, likes, and follows are greatly appreciated!