Tag: Oracle ERP

Oracle Collector Workspace: Could AI Finally Transform Collections from a Chasing Process into a Strategic Function?

~ K8 Mead ~ Leave a comment

For many finance teams, collections remains one of the most manual activities in the order-to-cash process. Collectors spend their days switching between screens, reviewing ageing reports, checking customer histories, chasing updates from colleagues and deciding who to contact next. The challenge has never really been a lack of data. Most organisations have plenty of it. The problem is knowing which information matters, which customer needs attention now and what action is most likely to improve the outcome. That is exactly the challenge Oracle is aiming to address with the new Collector Workspace Agentic Application in Oracle Fusion Cloud ERP.

One of the themes running through Oracle’s latest Agentic Applications is a shift from helping users complete tasks to helping organisations achieve outcomes. Rather than presenting information and leaving users to work out what to do next, these applications continuously monitor data, identify priorities, recommend actions and help drive work forward.

Collector Workspace applies this approach to collections management. The objective is straightforward: improve cash collection performance whilst reducing the effort required from collections teams. Oracle states that the application is designed to support more predictable cash collection, reduced DSO, stronger customer engagement and higher collector productivity. What makes this interesting is that the application doesn’t rely on a one-size-fits-all AI model. Instead, it operates within the framework of an organisation’s own collections policies.

Perhaps the most significant aspect of Collector Workspace is the role of the Collections Policy Document. Rather than allowing AI to make arbitrary decisions, organisations define the rules that drive prioritisation and recommended actions. The policy document can include business metrics, prioritisation criteria, allowed actions and guidance for next best actions in different collection scenarios.

For example, a business could define that customers with a high percentage of overdue balances should receive immediate attention, while lower-risk accounts are handled differently. The application uses these rules to prioritise work and recommend actions. This should feel reassuring to finance leaders who are interested in AI but remain concerned about governance and control. The AI is not replacing established collections processes. It is helping teams execute them more consistently.

One of the reasons collections can be inefficient is the amount of context switching involved. Collectors often need to review payment history, disputes, promises to pay, customer communications and account status before deciding how to proceed.

Collector Workspace brings this information together into a single view, providing account snapshots and historical interaction data in one place. This alone could save significant time. But Oracle has gone further by adding conversational AI capabilities that allow collectors to ask natural language questions about customer accounts and transactions directly within the workflow. Instead of navigating through multiple screens to locate information, collectors can simply ask questions and receive answers within the context of their work.

Another area where Collector Workspace stands out is customer engagement. The application can generate contextual emails and AI-assisted call scripts, helping collectors communicate more consistently and efficiently. It can also create Promise-to-Pay requests and support follow-up activities.

This isn’t about replacing human interaction. Collections often requires judgement, negotiation and relationship management. Instead, the technology aims to remove preparation effort so collectors can focus their attention on the conversation itself.

For organisations with large collections teams, consistency can sometimes be difficult to maintain. AI-generated communications may help ensure that messaging remains aligned to company policy and best practice.

One capability I find particularly compelling is incoming email intelligence. Collector Workspace can summarise customer emails, detect intent and convert responses into actionable follow-up items. It can also identify Promise-to-Pay commitments contained within customer communications.

Anyone who has spent time in finance operations knows just how much effort can be consumed interpreting emails, updating records and determining the next step. Automating these administrative activities could have a meaningful impact on productivity.

Oracle’s roadmap suggests this capability will continue to grow, with future plans to identify additional intents such as disputes, invoice copy requests, purchase order updates and contact corrections.

What interests me most about Collector Workspace is what it represents. For years, ERP innovation has focused on making transactions faster and processes more efficient. Agentic Applications feel different. They are designed around outcomes rather than transactions.

In the case of collections, success is not measured by how quickly someone can create an activity record or send an email. Success is measured by improving cash flow, reducing overdue balances and helping collectors focus on the accounts that will have the greatest business impact.

Collector Workspace is one of the clearest examples yet of how Oracle is applying agentic AI to solve a real business problem. If it delivers on that promise, collections teams may spend less time deciding what to do next and more time achieving the outcomes the business actually cares about.

And perhaps that is the real story here. The future of enterprise AI may not be about doing the work for us. It may be about helping us focus our expertise where it delivers the greatest value.

Please note that all screenshots are the property of Oracle and are used in accordance with Oracle’s Copyright Guidelines.

Oracle’s Ledger Agent Is Evolving: What You Need to Know About the New Ledger Agentic App

~ K8 Mead ~ Leave a comment

If you’re already using Oracle’s Ledger Agent, there’s an important change arriving with the Oracle Fusion Cloud ERP 26C release. Oracle has introduced the new Ledger Agentic App, which represents the next stage in the evolution of AI-assisted accounting within Fusion. While many of the capabilities will feel familiar, Oracle’s long-term investment is now focused on the Agentic App, and a retirement timeline has been confirmed for the existing Ledger Agent. The good news is that there’s plenty of time to prepare, and getting started is simpler than you might expect.

The Ledger Agentic App builds on the foundations of Ledger Agent and brings together accounting insights, proactive monitoring and conversational AI in a dedicated Ledger Workspace. For existing users, the experience will feel familiar. You can still ask questions using natural language and receive financial insights without needing to navigate reports or dashboards. What changes is the overall experience. Rather than offering standalone AI interactions, Oracle is creating a single workspace where accountants can investigate issues, review insights and interact with AI in one place.

In the 26C release, Oracle has enhanced the application’s understanding of accounting terminology and business context, helping it deliver more accurate responses and maintain the flow of conversations more effectively when users ask follow-up questions. This is more than a simple name change. The Ledger Agentic App provides the platform Oracle will use to deliver future accounting-focused AI capabilities.

What happens to the existing Ledger Agent? There’s no immediate pressure to switch. Oracle has confirmed that Ledger Agent will continue to be supported during both the 26C and 26D releases. However, it is scheduled for retirement in 27A, which means organisations currently using Ledger Agent should start planning their transition. 

Oracle recommends evaluating the Ledger Agentic App during 26C and completing the move during 26D, ensuring everything is in place well before Ledger Agent reaches end of life. Importantly, any monitoring prompts and generated insights you’ve already configured within Ledger Agent will remain available through the new Ledger Workspace, making the transition considerably easier. 

One of the most important considerations is licensing. For production environments, the Ledger Agentic App requires Oracle’s Agentic Apps SKU, which is licensed separately from your standard Oracle Fusion subscription. The Agentic Apps licence provides access not only to the Ledger Agentic App, but also to a growing portfolio of agentic applications across Oracle Fusion, including areas such as collections, payables close and billing operations. It also includes access to Oracle’s AI App Builder and agent orchestration capabilities, along with an annual allocation of AI units that can be shared across applications. Licensing models and pricing can vary, so it’s worth discussing your options with your Oracle Account Director to understand what this means for your organisation. 

The good news is that Oracle allows customers to explore the Ledger Agentic App in non-production environments without purchasing the Agentic Apps licence. This provides an opportunity to evaluate the experience, understand the potential benefits and prepare for the transition before making any production licensing decisions. 

For organisations already using Ledger Agent, enabling the Agentic App is straightforward. There’s no requirement for additional security roles or data access configuration. Administrators simply need to enable the Ledger Agentic Application feature through the General Ledger functional area’s feature opt-in settings. 

Once enabled, users can access both the existing Ledger Agent and the new Ledger Workspace, providing a smooth transition period while teams become familiar with the new experience. If you haven’t yet adopted Ledger Agent, Oracle’s recommendation is even simpler: skip directly to the Ledger Agentic App. 

The introduction of the Ledger Agentic App offers a glimpse into Oracle’s wider vision for the future of finance operations. Oracle is investing heavily in AI capabilities that help finance teams move beyond basic enquiries and into areas such as exception management, root cause analysis and guided decision-making. Future enhancements are expected to help accountants investigate variances, resolve accounting issues and receive recommendations based on organisational policies and financial context. The aim is not to replace finance professionals. It’s to reduce the time spent searching for information and investigating routine issues, allowing teams to focus on higher-value analysis and decision-making. If your organisation is already benefiting from Ledger Agent, the new Ledger Agentic App is a natural next step. 

With support for Ledger Agent continuing through 26D, there is no urgent deadline. However, the transition period provides an ideal opportunity to explore the new experience, understand the licensing implications and begin preparing for Oracle’s future direction. The Ledger Agentic App is clearly where Oracle’s investment is focused, and organisations that start evaluating it now will be well positioned to take advantage of the new capabilities arriving over the next few releases. 

Please note that all screenshots are the property of Oracle and are used in accordance with Oracle’s Copyright Guidelines. 

Oracle’s Cash Processing Agent: Could This Be the End of Manual Cash Matching?

~ K8 Mead ~ Leave a comment

Anyone who has worked in Accounts Receivable or treasury knows that some tasks simply consume more time than they should. Matching receipts to invoices, investigating unidentified payments, tracking cash positions across multiple accounts, and working out how to address funding shortfalls are all activities that can eat into the working day. They are important, but they’re also repetitive, manual, and often frustrating.

That’s why Oracle’s new Cash Processing Agent caught my attention. Rather than simply helping users analyse information faster, it actively performs many of the activities that finance teams traditionally carry out themselves. It creates receipts, matches payments to invoices, identifies exceptions, monitors liquidity, and even recommends actions when it detects potential cash shortfalls. For finance teams, this has the potential to change the way day-to-day cash management is handled.

Applying customer receipts can be one of the most labour-intensive processes within Accounts Receivable. Payment information arrives from different sources. Bank statements show money arriving in the account, remittance advice may be sent separately by email, and someone then needs to connect the two before applying the payment to the correct invoices.

The Cash Processing Agent automates much of that process. It can create receipts directly from bank statement transactions, extract information from remittance emails and attachments, identify the related invoices, and apply receipts automatically where sufficient information is available. When something doesn’t match, the agent doesn’t simply leave users with an unexplained exception. Instead, it surfaces the issue along with the information needed to investigate and resolve it.

What I particularly like is the conversational approach. Rather than navigating between multiple screens and work areas, users can investigate receipts, review supporting information and take corrective action from within the same experience.

For finance teams, the practical benefit is straightforward:

  • Less manual receipt processing
  • Faster application of customer payments
  • Reduced exception backlogs
  • More time spent resolving genuine issues rather than routine matching

The second area where the Cash Processing Agent adds value is cash position and liquidity management. Many treasury teams still spend a significant amount of time monitoring balances, identifying funding gaps and determining how those shortfalls should be addressed. Traditionally, this has been a reactive process. An analyst identifies a problem and then investigates the underlying cause before deciding what action to take.

The Cash Processing Agent takes a more proactive approach. It continuously monitors cash positions and highlights potential shortfalls as they emerge. Instead of simply raising an alert, it provides context by identifying the transactions contributing to the position and highlighting available surplus funds elsewhere. The agent can then recommend transfers that could be used to address the shortfall.

Users remain in control of the decision, but much of the investigation work has already been completed for them. This means treasury teams can spend less time gathering information and more time making informed decisions.

Like most AI capabilities, outcomes will depend heavily on the quality of the information available to the system. If bank statement imports are unreliable, customer payment data is incomplete, or cash management configurations need attention, those issues should be addressed before enabling the agent. The better the underlying data, the more accurately the agent can perform.

Fortunately, Oracle has kept the setup relatively straightforward. Organisations need to configure how bank statement transactions are processed, define which transactions the agent should work with, and establish how remittance information is captured. For liquidity management, threshold balances can be configured to determine when potential shortfalls should be highlighted.

There’s no shortage of AI announcements in the ERP market at the moment, but many still focus on helping users analyse information or generate content. What makes the Cash Processing Agent different is that it performs work that finance teams have traditionally completed themselves.

By automating receipt processing, identifying exceptions, monitoring liquidity and recommending actions, it has the potential to remove a significant amount of repetitive effort from both Accounts Receivable and treasury operations. For users, that means spending less time matching transactions and investigating balances, and more time focusing on the activities that genuinely require human judgement.

Please note that all screenshots are the property of Oracle and are used in accordance with Oracle’s Copyright Guidelines.

AI for Managing Cash in Oracle Fusion ERP

~ K8 Mead ~ Leave a comment

Cash management has traditionally relied on a combination of spreadsheets, separate banking platforms and a significant amount of manual effort to build forecasts, manage liquidity and chase overdue payments. Oracle is taking a different approach by embedding AI directly into Oracle Fusion Cloud ERP, helping finance teams make better decisions using the same platform where transactions already exist.

Recent developments across cash forecasting, banking connectivity, payments and collections all point towards a common goal: helping finance and treasury teams spend less time gathering information and more time acting on it. Rather than introducing another standalone tool, Oracle is bringing intelligence directly into day-to-day finance processes.

For many organisations, obtaining an accurate view of future cash position remains a challenge. Forecasting often relies on multiple spreadsheets, assumptions and manual updates, making it difficult to respond quickly when circumstances change.

Oracle’s Predictive Cash Forecasting capability aims to improve visibility by bringing together current cash balances, expected inflows, expected outflows and cash flow projections into a single rolling forecast. Finance and treasury teams can view projected cash positions over future periods, supported by visual cash flow analysis and cash position forecasting.

One particularly useful feature is the ability to compare forecasted and actual cash flows across successive periods. This helps identify variances early, allowing treasury teams to investigate unusual spending patterns or unexpected changes in cash movement before they become larger issues.

The AI capability becomes more apparent through Oracle’s forecasting methods. Organisations can review forecasts generated using different approaches, including machine learning models, statistical forecasting techniques, moving averages and trend-based methods. Rather than relying on a single forecasting model for every scenario, finance teams can select the most appropriate forecasting approach for different periods within the forecast horizon.

This flexibility can help improve forecast accuracy while giving users greater confidence in the forecasts they rely on for decision-making.

Before planning an implementation, it is worth noting that Predictive Cash Forecasting requires Oracle EPM Planning licensing. Organisations should confirm their current licensing position and security roles before including it within their roadmap. Businesses already using the standalone Predictive Cash Forecasting capability within Oracle EPM can continue to do so, as the existing solution remains fully supported.

Banking connectivity has often been an area where finance teams depend on custom integrations, file transfers and manual reconciliation activities. Oracle’s embedded banking strategy seeks to simplify these processes by connecting Oracle Fusion Cloud ERP more directly with participating banking partners.

The capability supports a range of services including virtual card payments, direct banking connectivity, supply chain finance, bank account validation and real-time banking information. Oracle continues to expand its ecosystem of banking partnerships to support these services.

From an operational perspective, embedded banking simplifies several key activities, including bank account setup, receipt processing, bank statement processing, payment execution and balance visibility. Standard support for ISO 20022 payment formats also reduces the effort traditionally associated with formatting payments for different banking providers.

One feature attracting particular attention is supplier bank account validation. During supplier onboarding, bank account details can be validated automatically, helping organisations confirm account ownership and reduce payment risks before transactions are processed. The immediate benefits are clear. Finance teams can reduce failed payments, improve supplier data quality and strengthen controls designed to prevent payment fraud.

Organisations should be aware that bank account validation currently has geographical and banking partner limitations. If this capability forms part of your business case, it is worth discussing current coverage with Oracle before implementation to ensure it aligns with your supplier population and operating regions.

Within Accounts Payable, Oracle’s Payments Agent focuses on helping organisations make better payment decisions while improving processing efficiency. For many finance teams, payment runs are often viewed as an administrative activity. However, payment timing can have a significant impact on working capital, supplier relationships and available discounts.

Oracle’s Payments work area provides visibility of payment proposals, supplier offers and outstanding balances within a single workspace. This makes it easier for AP teams to identify early payment discounts, supplier incentives and rebate opportunities that may otherwise be overlooked.

Additional views allow users to analyse payment information at supplier level, providing insight into balances, payment terms and instalment arrangements. This helps finance teams validate payment recommendations and understand the potential impact of alternative payment decisions. The result is a more informed approach to payment management, where teams can balance cash preservation with supplier engagement and commercial opportunities.

While all of these developments are valuable, the most significant day-to-day impact may come from Oracle’s AI-driven Collections Workspace. Managing collections has traditionally been heavily dependent on individual collector experience. Determining who to contact, which accounts present the highest risk and how best to approach each customer can consume a significant amount of time.

Oracle’s Collections Workspace brings this information together in a prioritised view, helping teams focus on the accounts that require immediate attention. Customers can be ranked based on overdue balances, risk factors, broken payment commitments and unresolved disputes.

The embedded AI assistant provides collectors with account summaries, collection histories and recommended next actions. Rather than spending time researching account details before every customer interaction, collectors can access the information they need in a single workspace.

Perhaps most impressive is the ability to generate suggested call preparation notes based on a customer’s payment history and current account status. This helps collectors enter conversations better prepared and with a clearer understanding of the issues that need to be resolved.

The workspace also supports post-call follow-up activities. By analysing conversation records and account information, Oracle can identify actions that may require attention and help route information to the appropriate teams.

For collections teams, the practical benefit is simple: less time spent preparing for conversations and more time focused on resolving outstanding debt and improving cash collection performance. It is important to note that the Collections Workspace forms part of Oracle’s Agentic Applications strategy and requires the appropriate licence to be enabled.

As with any new capability, success depends on understanding the prerequisites before embarking on an implementation. Predictive Cash Forecasting requires Oracle EPM Planning licensing, whether accessed through Oracle ERP or a standalone EPM environment. Appropriate security roles should also be reviewed early in the project lifecycle. Organisations considering bank account validation should confirm current banking partner support and geographical coverage before building business processes around the capability.

The good news is that these innovations do not require a complete finance transformation programme to begin delivering value. Many organisations can adopt individual capabilities incrementally, allowing them to target specific business challenges while building towards a wider AI-enabled finance strategy.

What stands out across all of these developments is that Oracle is focusing on practical outcomes rather than AI for its own sake. Whether it is improving cash forecasting accuracy, reducing payment risk, identifying supplier discount opportunities or helping collections teams recover debt more effectively, the emphasis is on solving real business problems.

For organisations looking to improve liquidity management, strengthen financial controls and increase efficiency across finance operations, these capabilities are well worth exploring.

Please note all screenshots are the property of Oracle and are used according to their Copyright Guidelines

Oracle ERP Cloud Financials 26C

~ K8 Mead ~ Leave a comment

It’s quarterly release time again, and there are some genuinely strong updates in Financials this quarter. I don’t often cover ERP features, but I did last quarter for the same reason and 26C feels similar. As always, more may follow later in the month, but here’s what’s been announced so far and what’s caught my attention.

There are three Fixed Asset Agents in this release. The new Retirement Request Assistant makes it much easier for asset custodians to initiate and track asset retirements. Using a guided, conversational approach, users can submit requests for assets assigned to them or search for others using identifiers such as serial or tag number. They can capture key details like retirement date and reason, then track progress from submission through to completion. This removes the need for emails and manual coordination, giving users a simple self-service route that speeds things up and improves accountability.

Supporting this, the Retirement Assistant helps finance teams review and process those requests. Fixed asset accountants can manage retirements through the same conversational interface, whether dealing with individual assets, multiple assets or file-based uploads. The assistant guides users through the required steps, validates the data, and highlights failed transactions so they can be corrected and resubmitted without starting again. The result is less manual effort, less rework, and quicker, more controlled processing.

The assistant also improves how exceptions are handled. Finance users can review requests, update key details such as retirement dates or proceeds of sale, and post transactions directly within the same experience. Because everything is handled in one place, there is less need to switch between screens or rekey data, which helps reduce errors. Overall, it creates a smoother end-to-end process while supporting stronger governance as volumes grow.

Alongside this, the Fixed Asset Inquiry Assistant offers a much more intuitive way to access asset information. Users can ask questions in natural language to retrieve details across financials, depreciation and distributions, as well as view current period activity. This makes it easier to understand asset movements, validate transactions and respond to audit queries without relying on multiple reports. Taken together, these assistants represent a clear step forward in usability, helping teams reduce effort while improving visibility and control across the asset lifecycle.

The Budget Adjustment Assistant introduces a more straightforward way for budget office users to manage EPM control budgets. Using natural language, users can create and review budget entries, add or reduce budgets, transfer amounts between accounts or periods, and review balances or previously approved entries. The assistant also flags and helps resolve issues at the point of entry, reducing the likelihood of errors and avoiding rework later.

For organisations, this translates into better efficiency and control. Users no longer need to navigate multiple forms or screens, which speeds up processing and reduces effort. At the same time, built-in validation improves data quality before transactions reach the ledger. The result is faster adjustments, fewer issues, and a more streamlined experience for teams managing complex budgets.

The next two enhancements build on the Expenses Agent introduced previously, extending its conversational, touchless approach into more complex scenarios. Cost allocation now allows users to split expenses across multiple cost centres, projects or tasks directly within the agent. Instead of manually distributing costs across lines, users can simply instruct the agent how to allocate amounts. This improves both accuracy and efficiency, ensuring costs are recorded correctly with far less effort.

Another useful addition is the ability to apply cash advances during expense submission. Employees can select one or more available advances, or choose not to apply them and provide a justification where needed. The agent also handles rejected or withdrawn reports by automatically removing applied advances and notifying the user, helping maintain clarity throughout the process.

Together, these updates strengthen the Expenses Agent by reducing manual intervention and improving financial control. Organisations benefit from more accurate allocations, fewer unapplied advances, and better visibility where advances are not used. Employees benefit from a simpler, more guided process that keeps expense reporting moving and reduces delays across the end-to-end lifecycle.

As always, Oracle may introduce additional ERP Agents later in the month. If anything else stands out, I’ll share a follow-up once the full picture is clearer.

Please note all screenshots are the property of Oracle and are used according to their Copyright Guidelines

Getting Started with Oracle Payables Agent: Inbox to Invoice, Touchlessly

~ K8 Mead ~ Leave a comment

Oracle’s been moving quickly with its agentic finance capabilities, and the Payables Agent is one of the more practical outcomes so far. If you’re looking after accounts payable or running a shared services function, it’s worth taking a closer look at what it can do and what’s involved in getting up and running.

The Payables Agent is focused on the day-to-day reality of accounts payable, helping with invoice intake, compliance and control. It works to take invoices from wherever they come in and move them through to payment-ready with as little manual handling as possible. It sits alongside a wider set of Oracle AI agents across Payments, Expenses, Ledger and Customer Payments, each one aimed at a specific finance outcome.

At the heart of it is Document IO, which handles invoice ingestion across different channels and formats. It routes everything through a consistent process and flags anything that needs a closer look, so exceptions can be picked up and dealt with quickly.

Document IO works a bit differently to traditional approaches. It reads the whole invoice rather than picking out individual fields, then extracts and maps the information straight into the right attributes in Oracle Fusion. It can handle different formats, multi-page documents and multiple languages without needing templates set up for each supplier, and you don’t have to change how invoices are sent in, as your existing email channels can stay as they are.

The Streams UI gives you a single place to keep on top of everything, bringing together all your active invoice streams. You can quickly see what’s coming in, what’s already been processed, and what needs attention. Out of the box, there are two streams available. The first covers invoice image documents, handling supplier invoices sent by email in different formats, across multiple pages and languages. The second is partner e-invoice integration, which connects to e-invoices via Thomson Reuters. That one does require a commercial agreement with Thomson Reuters to get started.

Converged streams bring your existing channels into the same view as well, including bulk uploads and manual entry. It means you get a single, consistent way of seeing and managing every invoice type in one place.

For suppliers with a consistent invoice layout and high volumes, document training makes things even smoother. You set the format up once, the system extracts the data using GenAI, you check and save it, and that format is then recognised going forward. After that, every invoice in the same layout is processed automatically, without the need to retrain.

All of that is handled automatically in the background, with policy-driven validation, anomaly detection, PO matching, approval routing and budget checks applied to every invoice. A full audit trail is maintained throughout. Anything that needs attention is surfaced in the Invoice List UI, giving you a single place to manage invoices, handle exceptions and respond to queries. It means your team can focus their time where it really matters, rather than working through everything manually.

So, how do you get started? The Document IO Agent is already switched on by default, so there’s nothing you need to enable. From there, it’s really about setting up three key areas: where your invoices are received, how your streams are connected into the Streams UI, and, for higher-volume suppliers, putting a bit of time into training the system to recognise their invoice formats.

The best way to approach it is to take things in stages. Start with getting your invoice ingestion set up, then bring in converged streams and training, and finally test and refine at scale across different formats and volumes.

Stepping back, this is really about making day-to-day accounts payable that bit easier. A lot of the routine work is taken care of in the background, so your team can spend more time on the things that genuinely need their input. If you’re already using Oracle Fusion, it’s definitely worth exploring what this could look like in your own environment and where it might take the pressure off your team.

Please note all screenshots are the property of Oracle and are used according to their Copyright Guidelines

Oracle Expenses Agent: The Touchless Future of Employee Expense Management

~ K8 Mead ~ Leave a comment

With Release 26B, the Oracle Expenses Agent is now generally available to all customers. There are no promo codes or pilot requirements to worry about. If you are using Oracle Fusion Cloud Expenses, you can start using it straight away. The Expenses Agent is part of a much broader set of Oracle-built agents embedded across Fusion Applications, alongside Oracle AI Agent Studio for building your own agents, AI Workflows, and an AI Agent Marketplace for partner solutions. It is included as part of your existing Fusion Cloud Expenses licence and is updated by Oracle each quarter, so you continue to benefit from ongoing enhancements without additional effort.

Across the Financials suite, Oracle has introduced a range of agents covering Payables, Expenses, Accounting Operations, Payments and Cash Processing. Each is designed to streamline processes, cut down cycle times and reduce the level of manual effort required from finance teams.

At its core, the Expenses Agent is designed to deliver a touchless experience. An employee simply makes a purchase and forwards the receipt by email, and the agent takes it from there. It reads the receipt, extracts the key details, matches it to the card transaction, creates the expense line, and submits it for approval. If anything is missing, it reaches out to the employee directly. Where everything is complete and compliant with policy, it moves straight through without any manual intervention. Employees can also interact with the agent using natural language to ask questions about policies and processes, making it much easier for infrequent travellers to find the information they need without unnecessary friction.

Oracle reports a 70-80% reduction in the effort required to create and submit expenses, along with 99% accuracy when matching card transactions. Just as importantly, compliance checks happen upfront rather than after submission. In a traditional process, approvers often have to send non-compliant claims back for correction. With the agent, expenses are checked before they reach the approver, helping to avoid rework and keep the process moving smoothly.

I have seen the Expenses Agent in action first hand, and it really brings the experience to life. Recently, I was out for lunch with an Oracle colleague who showed me how they submitted the expense. They simply took a photo of the receipt and, by the time we had walked up the escalator, the expense had already been checked against company policy and confirmed as compliant. It was then automatically matched to the corporate card transaction. It is a small moment, but it shows just how quick and effortless the process can be in practice.

The 26B release broadens support across all corporate cards and personal expense types, building on earlier versions that were limited to J.P. Morgan Chase corporate cards. It also introduces a number of enhancements, including email-based expense completion, the ability to query policies through Oracle AI Agent Studio, automatic receipt itemisation, mobile attachment of pre-approved spend authorisations, and more detailed location information within the Expenses page.

One point to be aware of is that the Expenses Agent uses a non‑premium large language model by default, so there is no additional cost to use it. If you find that performance does not fully meet your requirements, you do have the option to switch to a premium model. This can enhance capability, but it does come with a cost based on token usage.

Oracle recommends a structured, four-stage approach to adoption. It starts with laying the right foundations by simplifying expense types, refining policies and encouraging the use of corporate cards, as cleaner and more consistent data improves automation accuracy. From there, organisations can move to a phased rollout by business unit, typically starting with a pilot group before expanding more widely, supported by auto‑provisioning of the ERP Self Service role. The next step is to focus on employee experience and adoption, ensuring users are comfortable with receipt forwarding and interacting with the agent in natural language. Finally, it is about embedding operational best practices, such as enabling auto‑submission and using line-level attachments to support a smooth, efficient process.

There are a few practical points to be aware of before going live. If Touchless Expenses is not visible on the configuration page, you will need to opt into the relevant FSM feature before enabling it at business unit level. If you encounter a blank page after configuration, or the interface falls back to the classic landing page, it is worth reapplying any custom theme, checking the root menu configuration for stray spaces, and running the Retrieve Latest LDAP Changes and Import User and Role Application Security Data processes. If emailed receipts are not being processed, make sure the Create Expenses from Email Receipts process is scheduled to run at regular intervals, as it does not trigger automatically.

Looking ahead, the 26C release will introduce further enhancements, including support for Cost Allocations and Additional Information such as monthly and yearly limits, along with Cash Advance Applications and email-based completion for Classic Expenses customers who have not yet moved to Touchless. Beyond that, Oracle has outlined plans for a new Redwood Expenses page for employees and delegates, an Audit Workspace Agentic application, and expanded agent capabilities covering Cash Advance Requests, Mileage, Per Diem and more advanced attendee requirements.

If you have not yet looked at the Expenses Agent, it is worth starting with the basics. Taking time to simplify policies and increase corporate card adoption will deliver immediate improvements to your current process, while also setting you up to get the most value from the agent when you choose to enable it. If you would like to understand what this could look like in your organisation, now is a good time to start the conversation and explore how to get value from it early.

Please note all screenshots are the property of Oracle and are used according to their Copyright Guidelines

Oracle ERP Cloud Financials 26B

~ K8 Mead ~ Leave a comment

Don’t worry, I haven’t abandoned the world of HCM for ERP just yet. My enthusiasm for Oracle AI is very much alive, and with four new AI agents landing in Financials this release, I simply couldn’t ignore it. I’d never claim to be a Financials expert, but I do know how long ERP users have been asking for meaningful AI capabilities, and this release feels like a real response to that demand. Oracle has clearly leaned in, and there’s plenty here worth getting excited about.

The long awaited Ledger Agent brings an intelligent, AI‑powered experience to General Ledger, helping finance teams work more efficiently and proactively. It continuously monitors balances, journals, and transactions using configurable prompts, surfacing clear, contextual insights only when attention is needed. Accountants can ask natural language questions about balances, variances, journals, and process statuses, and receive precise, easy‑to‑understand explanations backed by correlated ledger and subledger data. By combining proactive monitoring, root‑cause insight, and seamless access to related ledger actions in a single guided experience, the Ledger Agent reduces time spent navigating multiple screens or compiling information manually, supports earlier detection and resolution of issues, and helps teams maintain accurate, up‑to‑date financial positions while respecting existing security and access controls.

The Payables Agent delivers a modern, AI‑driven approach to invoice processing, helping organisations move towards a truly touchless Payables experience. It automates invoice ingestion, compliance, and control across multiple sources and formats, using GenAI to reduce manual effort, improve data accuracy, and surface only the exceptions that need attention. With unified capture, automated attribute defaulting, intelligent anomaly detection, and a single, streamlined view for managing invoices, teams gain full visibility and control across the invoice‑to‑pay lifecycle. The result is faster processing, stronger compliance, reduced risk of errors or fraud, and improved supplier satisfaction, allowing Payables to shift from a reactive cost centre to a value‑generating function that supports better financial outcomes.

The Payments Agent introduces a smarter, more strategic approach to supplier payments by helping organisations optimise how and when they pay, rather than simply executing scheduled runs. Using AI‑driven insights and conversational guidance, it supports users across the full payment lifecycle, from evaluating payment options such as dynamic discounting and virtual cards, through creating and managing supplier offers, to executing and monitoring payments securely. By assessing the financial impact of different payment programmes in real time and translating decisions seamlessly into action, the Payments Agent improves cash flow, generates incremental financial benefits, and strengthens operational control. The result is a more proactive, insight‑led Payables function that reduces manual effort, highlights exceptions early, and enables finance teams to focus on working capital optimisation and stronger supplier relationships.

The Expenses Agent simplifies expense reporting by allowing employees to complete and submit expenses entirely through email, using natural language. Employees can forward receipts directly to the agent, which automatically creates the expense and prompts for any missing details, such as justifications, attendee information, or cost centres, via a simple email reply. Once all required information is captured, the expense is ready for submission or can be auto‑submitted in line with company policy. This conversational, email‑based approach reduces manual data entry, minimises errors, and cuts down on back‑and‑forth, accelerating reimbursements while improving compliance and delivering a far more intuitive experience for both employees and finance teams.

To wrap up, this has been my first step into writing about ERP Cloud Financials, and I’ve genuinely enjoyed exploring what Oracle is doing in this space, particularly around AI. I’d really welcome your feedback on this post, whether it’s what resonated, what you’d like to see more of, or where I could go deeper. If there’s interest, I’d be more than happy to write further blogs on Financials and continue sharing my perspective as these capabilities evolve.